Privacy Policy

Last updated: January 2026

Introduction

OFF-Line Originals LLC ("OFF-Line Originals", "we", "us", or "our") operates offlineoriginals.us. This Privacy Policy explains what information we collect when you visit our site or place an order, how we use it, who we share it with, and the choices available to you. By using our site, you agree to the practices described here.

Information We Collect

When you shop at OFF-Line Originals, we collect information you give us directly — your name, email address, shipping and billing address, phone number, and payment details (processed by PayPal; we never see or store your full card number). If you contact customer service, we keep a record of that correspondence. If you subscribe to our newsletter, we collect your email address. If you leave a product review, we collect your name (which may be partially masked publicly), rating, and comment.

We also collect information automatically when you browse our site, including your IP address, browser type and version, device type, operating system, referring URL, pages viewed, links clicked, and the date and time of your visit. This is collected through cookies and similar technologies described below.

How We Use Your Information

We use the information we collect to: process and fulfill your orders and communicate with you about them; send order confirmations, shipping notifications, and tracking updates; respond to customer service inquiries and resolve disputes; verify your identity and prevent fraudulent transactions; personalize your shopping experience and remember items in your cart; analyze site traffic and usage patterns so we can improve navigation, product selection, and site performance; and, if you have opted in, send you marketing emails about new arrivals, restocks, and promotions.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes, and we never will.

Cookies & Tracking Technologies

Our site uses cookies — small text files stored on your device — to keep items in your shopping cart between visits, remember your preferences (like previously viewed items), keep you logged in where applicable, and understand in aggregate how visitors use our site so we can improve it. Some cookies are strictly necessary for the site to function (like the cart), while others are optional analytics cookies.

You can control or delete cookies through your browser settings at any time. Please note that disabling cookies may affect core site functionality, such as your ability to check out with items in your cart. We may also use web analytics services (such as Google Analytics) that set their own cookies; these third parties' use of your information is governed by their own privacy policies.

Third-Party Services We Use

We rely on a small number of trusted third parties to run our store: PayPal processes all payments securely and directly handles your payment card details — we never see or store your full card number, and PayPal's own privacy policy (available at paypal.com/privacy) governs how they handle that data. Shipping carriers, including USPS, UPS, and FedEx, receive the name and shipping address needed to deliver your order. We may use email service providers to send order confirmations and, if you've opted in, marketing emails. None of these partners are permitted to use your data for their own independent marketing.

How We Protect Your Information

We use SSL (Secure Sockets Layer) encryption to protect information transmitted between your browser and our servers. Payment processing happens entirely within PayPal's PCI-DSS compliant systems — your full card number is never transmitted to or stored on our servers. While no method of transmission over the internet is 100% secure, we work to use commercially reasonable means to protect your personal information.

Data Retention

We retain order records — including your name, shipping address, and purchase history — for as long as needed to comply with tax, accounting, and legal obligations, generally up to 7 years. Newsletter subscription records and customer service correspondence are retained until you ask us to delete them or unsubscribe, whichever comes first, unless we are required to keep them longer for legal reasons.

Your Rights (CCPA / GDPR & Other Regions)

Depending on where you live, applicable privacy law may give you the right to: request a copy of the personal data we hold about you; request correction of inaccurate or incomplete data; request deletion of your personal data; opt out of the sale or sharing of personal data (we do not sell data, so this is already the default); opt out of marketing communications at any time using the unsubscribe link in every email; and request that we limit certain uses of your data. To exercise any of these rights, email us at support@offlineoriginals.us with your request, and we will respond within 30 days. We will never discriminate against you for exercising these rights.

Marketing Communications & Opt-Out

If you sign up for our newsletter, we will send you periodic emails about new arrivals, restocks, and promotions. Every marketing email includes an unsubscribe link at the bottom — clicking it removes you from our marketing list immediately. Transactional emails, such as order confirmations and shipping notifications, are sent regardless of newsletter subscription status, since they are necessary to complete your order.

Children's Privacy

Our site is intended for shoppers 18 and older and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly.

International Visitors

Our servers and business operations are located in the United States. If you are accessing our site from outside the U.S., please be aware that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.